OUR POLICY

Deconduarte aims to bring you a unique design experience that is tailored exactly to your bodies measurements. Our small business holds importance in creating unique styles that will be exactly what you dreamed of and more.

Deconduarte functions on a MADE TO ORDER basis which we believe is a more ethical and personal approach to design in the industry. Currently we only have 1 head designer/ founder who runs all aspects from designing, to sewing, to anything back of house.

This means that everything you order is perfectly tailored to you and made with love!

Made To Order

Deconduarte currently have a production (not inc shipping) time of 1-2 weeks, on all orders placed through our website. This will regularly change depending on how busy we are at that current point in time.

You will be able to actively see the wait time on our garment page you wish to order from. Deconduarte will send you an email when your piece is ready and from there, you have the option to pick up or post.

Fabrics

At Deconduarte you are able to choose the fabric you want for whatever style you wish to purchase from our website. Our fabrics tab will help you make the right decision for whats best for you. Occasionally fabrics might becomeĀ unavailable, so if you have purchased an out of stock item you will be notified and asked to choose another.

Sizing

We require a different style of sizing compared to other businesses as we want to make this a more personal experience for you. Deconduarte take general sizing (4,6,8,10,12,14,16 etc) as well as cup size (A,B,C,D,E,F,G etc) and also Height in cm. This will help us make that style the most flattering to your proportions.

Pick Up Or Post

Once the style has been chosen and production is underway, we will notify you when it is ready for pick up or when it has been posted. You are able to choose to pick up from a location in PERTH or post which is an additional cost added to your cart upon purchase. Make sure you are allowing enough time for postage to your area as the 1/2 week wait is just for the production of garment not when you will receive it.

Policy

  • NO REFUNDS ELIGIBLE FOR TIMEFRAMES THAT AREN'T FULFILLED. Adding a date to the cart is just a request and not a guarantee.
  • No refunds unless faulty. If incorrect colour or custom request hasn't been entered in the cart this will not be eligible for a refund also.
  • If a return had been honoured we will have to receive the item before it is refunded.
  • If you are wanting a SPECIFIC length you have to specify at the checkout with the exact CM length required for the piece.
  • Store credits available if eligible. Garments need to be returned 7 days after it is received.
  • If dress needs to be repaired I will consider fixing garment depending on circumstance (email for request).
  • Shipping is $12 for standard and $15 for express. We ship to all countries with varying shipping fees depending on the location. We do not cover any customs charges for international orders.
  • We are not liable for any lost packages through Australia Post.
  • All orders purchased under PRE ORDER have an estimated time frame that is subject to change. In purchasing this product you consent to the potential change in time frames as there is possible delays with third party couriers.