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Refunds: We do not offer refunds for unmet timeframes. Typing a delivery date at checkout is a request—not a guarantee.
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Faults: Refunds are only issued in the case of faulty garments.
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Customisations: Refunds will not be issued if custom requests or colour selections are not entered at checkout.
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Sale Items: All sale purchases are final.
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Alterations: With every purchase, you are entitled to one complimentary alteration if your garment doesn’t fit as expected. For our international customers, please note that return shipping costs will need to be covered by the customer.If alterations are required, they will re-enter the production queue and are not prioritised by specific dates. Only applicable for Made to order pieces.
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Returns & Store Credit: Items eligible for return must be sent back within 7 days of receiving. Store credit (valid for 1 year) will be issued upon inspection and approval. When returning the garment this will be at the cost of the customer.
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Shipping & duties: Deconduarte maintains price parity between domestic and international customers. There is no GST charged on international orders.
All products are sold on a Delivery Duty Paid basis. International parcels may be subject to local duties and taxes. It is the responsibility of the receiver to pay for this charge, not Deconduarte.
If a receiver refuses a shipment from Deconduarte, the receiver is responsible for the cost of returning the order parcel to Deconduarte. This amount will be deducted from your order refund once the shipment has been received.
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Lost Packages: We are not liable for any packages lost through Australia Post or any other carriers.
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Pre-Orders: Estimated timeframes for pre-order items may change due to external courier delays. By placing a pre-order, you acknowledge and accept this possibility.
